WinAWin Privacy Policy

At WinAWin, we take your privacy seriously and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit winawin.com or use our services. By registering an account with WinAWin, you agree to the practices described in this document.

Who We Are

WinAWin is operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). As the data controller, we are responsible for determining how and why your personal data is processed.

Information We Collect

When you create a WinAWin account, complete transactions, or browse our site, we may collect several categories of information:

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather identity verification documents, including government-issued photo ID, proof of address and proof of the payment method you use, in Latin or Cyrillic script
• We record financial information related to deposits and withdrawals, including the payment methods you choose
• We track your gaming activity, including games played, bets placed, and session duration, to improve our services
• We log technical data such as IP address, browser type, device information and cookies
• We may collect voice or video recordings if video verification or a phone call is required as part of our KYC process

How We Use Your Information

Our use of your personal data is guided by legitimate business purposes, including:

• We use your data to verify your identity and comply with anti-money laundering and KYC obligations
• We process your information to manage deposits, withdrawals, and account balances
• We use your contact details to send you information about our welcome bonus, promotions, and the VIP program, unless you have opted out
• We analyze your gaming activity to calculate comp points and manage your loyalty program status
• We monitor transactions to detect fraud, prevent underage gambling, and support responsible gaming measures
• We use data to resolve disputes, including those escalated through EGIS at [email protected]

Legal Basis for Processing

We process personal data on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations under our licence, our legitimate interests in preventing fraud and improving our platform, and, where applicable, your consent for marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers such as Visa, Mastercard, Neteller, Skrill, ecoPayz, MiFinity, SticPay, MuchBetter, Interac, iDebit and cryptocurrency processors to facilitate your transactions
• Identity verification and fraud prevention partners
• Regulatory bodies, including the Tobique Gaming Commission, where legally required
• Dispute resolution services, such as EGIS, if a complaint cannot be resolved directly with us
• Game providers, where necessary to deliver gameplay and jackpot functionality

We require all third parties to handle your data securely and only for the purposes we authorize.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze how you interact with WinAWin. Cookies help us personalize your experience, including displaying relevant promotions such as our welcome package or Highroller Bonus. You can adjust your browser settings to limit or block cookies, though this may affect certain features of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes dormant for 12 months, a dormant account fee of EUR 20 per month applies, and we continue to retain your data in accordance with applicable law even after account closure.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. Our WinAWin systems use encryption and secure protocols for transactions, and access to your data is restricted to authorized personnel only.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you can contact us through our 24/7 live chat, by email at [email protected], or via our online contact form.

International Data Transfers

As we serve players from Canada, Australia, New Zealand, Norway, Finland and Sweden, your data may be transferred and processed outside your country of residence, including in Costa Rica where Novatrix SRL is registered. We take steps to ensure such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in restricted countries, including but not limited to the United States, United Kingdom, Russia, Ukraine, and other jurisdictions listed in our terms. Using a VPN to bypass these geographic restrictions is prohibited and may lead to confiscation of winnings and closure of your account.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of WinAWin after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team through live chat, available 24/7, or email us at [email protected]. Complaints that cannot be resolved directly may be referred to EGIS at [email protected].