WinAWin Terms and Conditions

Welcome to WinAWin Casino. These Terms and Conditions govern your use of our website, games, and services. By creating an account, you agree to be bound by these terms in full. At WinAWin, we ask that you read this document carefully before you register or make a deposit, as it covers eligibility, payments, bonuses, and your obligations as a player.

Operator Information

WinAWin Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address in Potrero Cerrado, Province of Cartago, County of Oreamuno, Costa Rica. We operate under a license issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. Our platform, WinAWin Casino, is available via desktop and mobile browsers, offering over 11,091 games from leading providers.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. We at WinAWin welcome players from Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden. We do not accept players from restricted territories, including but not limited to the United States, United Kingdom, Russia, Ukraine, and several other listed jurisdictions. Our Vegas-style platform requires only one account per person, household, and IP address; duplicate accounts will be closed and any associated funds forfeited.

• You must provide accurate, complete, and current personal information during registration
• We reserve the right to request additional verification documents at any time
• Our WinAWin platform may suspend accounts suspected of fraud or multiple registrations

Verification and KYC Requirements

Before processing any withdrawal, we require identity verification. You must submit a government-issued photo ID, proof of address, and proof of the payment method used, all in Latin or Cyrillic script. We may also request video verification or a phone call. If we cannot reach you within two weeks, your account will be locked and any pending withdrawal cancelled. Our WinAWin team takes compliance seriously to protect both our players and our platform.

Deposits and Withdrawals

At Win A Win, we support a wide range of payment methods, including Visa, Mastercard, Neteller, Skrill, ecoPayz, MiFinity, SticPay, Interac, Interac e-Transfer, iDebit, and multiple cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. Minimum deposits start at EUR/USD 20, CAD/AUD/NZD 30, or NOK 200, with no deposit fees applied. Third-party deposits are never accepted, and deposits made via Neteller or Skrill do not qualify for promotional offers.

Withdrawal requests are processed within 72 hours of approval. Each deposit must be wagered three times before withdrawal eligibility. Our WinAWin Casino withdrawal limits are EUR/USD 750 daily, EUR/USD 3,750 weekly, and EUR/USD 15,000 monthly, with higher limits for VIP 3 and above. Card withdrawals are returned to the original deposit card up to the net deposited amount, with any excess paid through an alternative method. Bank transfer payouts in USD are not available, and intermediary bank fees of up to EUR 16 may apply.

Bonuses and Promotions

Our welcome package offers up to EUR 4,550 plus 300 free spins across four deposits, each requiring a specific promo code such as WIN100, WIN50, WIN75, and WIN25. A Live Casino Welcome Bonus of 100% up to EUR 300 is also available. Wagering requirements are 40x within 14 days, with a maximum bet of EUR 5 while a bonus is active. Free spins must be activated within three days and are valid for seven days thereafter. Players from Finland are not eligible for the Welcome Package, and players from Sweden are excluded from all bonuses, promotions, the VIP program, and loyalty point exchanges.

We at WinAWin also offer a Highroller Bonus, Birthday Bonus, Live Casino Cashback, tournaments, and our Lucky Box feature. Game weighting applies when clearing wagering requirements: slots contribute 100%, video poker 20%, table games and live casino 10%, and craps, casual games, and lottery titles 5%. Winnings from no-deposit bonuses and free spins are capped at EUR 30, while loyalty free spins winnings are capped at EUR 50.

VIP and Loyalty Program

Our loyalty program rewards wagering with Comp Points, convertible into free spins and cashback. The VIP Program consists of seven tiers and thirty-one levels, from VIP 0 through VIP 6, with cashback percentages, reload bonuses, and level-up rewards increasing at each stage. VIP 3 and above receive doubled withdrawal limits. Join us at WinAWin today to start earning rewards from your very first deposit.

Restricted Jurisdictions and Game Availability

Certain game providers are restricted in specific countries. NetEnt titles are not permitted in a number of jurisdictions including Belgium, Estonia, Latvia, Lithuania, and the United Kingdom. Play'n GO and Pragmatic Play are unavailable in Sweden, and Amatic is restricted in Australia, Austria, Estonia, Greece, and the United States. We encourage you to review our full list of restricted countries before attempting to register.

Use of VPN

Using a VPN or any other method to bypass our geographic restrictions is strictly prohibited. If we detect such activity, we reserve the right to confiscate any winnings and close the associated account without further notice.

Responsible Gambling

We are committed to promoting responsible gaming across our platform. Our WinAWin Casino offers tools such as deposit limits, self-exclusion, and account closure options. If you feel your gambling behavior is becoming problematic, we encourage you to contact our support team or seek assistance from a professional organization.

Disputes and Customer Support

Our support team is available 24/7 via live chat, email at [email protected], and our online contact form. Should a dispute arise that cannot be resolved directly with us, you may escalate the matter to EGIS at [email protected]. We aim to resolve all complaints fairly and in a timely manner.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. We recommend reviewing this page periodically. Continued use of our WinAWin platform after changes are published constitutes your acceptance of the revised terms.

Dormant Accounts

If your account remains inactive for 12 consecutive months, a dormant account fee of EUR 20 per month will be applied. We encourage you to log in periodically or contact us if you wish to close your account instead.